Put simply…

I work with

Restaurants

Bakeries

Cafes

Who want help with

Service

Food & drinks

Operations

Costings

Growth

Strategy & brand

menu development

team training

wine

scaling

brand standards

coffee

strategy

supply chain

events

customer journey

recipe systems

culture

take away

eat in

operations

new openings

food truck

menu development team training wine scaling brand standards coffee strategy supply chain events customer journey recipe systems culture take away eat in operations new openings food truck

I’m your hospitality support, a creative and practical mind who loves a challenge.

I’m taking my learnings from experience in slick, multi-site, national companies and bringing it to independents. A little of this knowledge goes a long way, helping businesses maintain their identity and be running smoothly behind the scenes.

You might get in touch if you need someone to create a new menu for you, run a seasonal menu change, develop internal standards and systems or help with rebranding or a new concept from an operational standpoint.

I can also help with profitability audits and design a menu structure that is cost effective and exciting, fresh and modern.

We can work from a single day to months on end, we’ll build a project that does as much as possible with as little as possible.

Learn more about my background here:

Areas of experience

  • I’ve worked on drinks over 5 different companies, building experience in:

    Creating hot, cold & bottled drinks ranges

    Contract tenders

    Coffee blend development

    Coffee quality monitoring

    International barista championshps

    Coffee training

    Iced drinks

    Wine (WSET L2 merit)

    Wine training

    Food & drink pairing

  • I was a regional trainer both FOH and BOH for a total of over 3 years, after having had experience in independents where I created bespoke training modules.

    Creating development modules for FOH and BOH

    Creating bespoke development plans

    Creating training material for all levels

    Delivering training courses in service, leadership, wine, food and culture

    Creating sign-off practices for new starts

    Developing people to senior positions

  • I’ve been involved directly with over a dozen new openings and indirectly with countless others from both hands-on and centralised perspectives:

    New team training

    Launch night/weekend/weeks coordination & delivery

    Ongoing support & community embedding

  • I’ve headed 3 food departments for national food & drink companies totalling over 100 sites. In those roles I’ve dealt extensively with:

    End to end NPD

    Concept & Menu creation

    Branding & identity

    Commercials & profitability

    Strategy & annual calendar

    Allergens & dietary needs

    Compliance

    Internal recipe systems

    Operating procedures

    Recipes and 3rd party suppliers

    Equipment sourcing

    High volume and seasonal menus e.g Christmas

    Supply chain including food, drink and supply chain

    Scalability

    Training documents and physical trainings

    Menu launch execution

    Plating & packaging, sourcing and developing

  • Branded businesses live or die by consistency, and my roles have played crucial parts in both the creation and maintenance of internal standards.

    Creating and conducting FOH & BOH standards audits

    Reqriting companywide service steps

    Writing product specifications

    Customer journey audits

    Creating internal systems and operating procedures

  • I’ve lead brand delivery in the absence of a department and lead delivery of a national rebranding project, as well as working both within and closely alongside brand teams.

    Rebranding food identity

    Food styling & content creation

    Conducting photoshoots

    Rebranding of internal POS displays

    Rebranding packaging suite

    Rebranding website and online shop

    Social media content